Question 1

What areas do you serve?

Accepted Answer

We proudly serve the Atlanta metro area including Atlanta, Decatur, Sandy Springs, Marietta, Roswell, and surrounding communities. Contact us to confirm service availability in your area.

Question 2

Are your technicians licensed and insured?

Accepted Answer

Absolutely! All our technicians are fully licensed, insured, and background-checked. We maintain all required state and local certifications.

Question 3

What brands do you service?

Accepted Answer

We service all major plumbing brands including Kohler, Moen, Delta, American Standard, Rheem, A.O. Smith, Rinnai, and more. Our technicians are trained on all systems.

Question 4

Do you offer warranties on your work?

Accepted Answer

Yes! We provide a 1-year warranty on labor and honor all manufacturer warranties on parts and equipment. Ask about our extended warranty options.

Question 5

How long does a typical service call take?

Accepted Answer

Service call duration varies by the type of work. Simple repairs may take 1-2 hours, while installations or major repairs can take 4-8 hours. We provide time estimates when you schedule your appointment.

Question 6

What if I'm not satisfied?

Accepted Answer

We stand behind our work with a 1-year labor warranty. If you're not satisfied with our service, contact us within 30 days and we'll make it right — whether that's a return visit at no charge or a refund for the labor portion. Your satisfaction is our priority.

Question 7

Do you offer emergency services?

Accepted Answer

Yes! We offer 24/7 emergency plumbing services. Our emergency team responds within 60 minutes. Call our emergency line anytime for urgent issues like burst pipes, sewer backups, or major leaks.

Question 8

What should I do in a plumbing emergency?

Accepted Answer

First, turn off the main water supply if possible to prevent further damage. Then call our 24/7 emergency line immediately. Our team will respond within 60 minutes to assess and fix the problem.

Question 9

How much does a service call cost?

Accepted Answer

Our diagnostic service call fee is $89, which is waived if you proceed with the recommended repair. We provide upfront pricing before any work begins.

Question 10

Do you offer financing options?

Accepted Answer

Yes, we offer flexible financing options for larger projects like water heater installations, repiping, and sewer line repairs. Ask about our financing plans with competitive rates.

Question 11

What payment methods do you accept?

Accepted Answer

We accept cash, checks, all major credit cards (Visa, MasterCard, American Express, Discover), and offer financing options for qualified customers.

Question 12

Do you provide upfront pricing?

Accepted Answer

Yes! We provide transparent, upfront pricing before any work begins. No hidden fees or surprises. You'll know the cost before we start any work.

Question 13

How often should I have my water heater maintained?

Accepted Answer

We recommend annual water heater maintenance including flushing the tank to remove sediment, checking the anode rod, and inspecting all connections. Regular maintenance extends the life of your water heater.

Question 14

Do you offer preventive maintenance plans?

Accepted Answer

Yes, we offer preventive maintenance plans to help keep your plumbing system in top condition. These plans include regular inspections, maintenance services, and priority scheduling.

Question 15

How quickly can you schedule an appointment?

Accepted Answer

For non-emergency services, we typically offer same-day or next-day appointments. Emergency services receive priority response within 60 minutes.

Question 16

Do you work on weekends?

Accepted Answer

Yes, we offer Saturday service hours (8 AM - 5 PM) and 24/7 emergency service. Sunday is emergency-only service. Regular appointments are available Monday through Saturday.

Question 17

Who qualifies for financing?

Accepted Answer

Financing is available to qualified customers through our lending partners. Eligibility depends on credit and other factors determined by the lender. We can help you apply when you request your estimate — many applicants receive a decision within minutes.

Question 18

How do I apply for financing?

Accepted Answer

When you request a free estimate, we'll discuss your project and financing options. You can apply online or over the phone through our partner. You'll need basic personal and financial information. We'll walk you through the process.

Question 19

When will I get a financing decision?

Accepted Answer

Many applicants receive a decision within minutes. In some cases the lender may need additional information and will follow up. We'll keep you informed so you can schedule your service as soon as you're approved.

Question 20

What if I'm not approved for financing?

Accepted Answer

If you're not approved, we can discuss other options such as payment plans we offer directly or breaking the work into phases. We want to help you get the plumbing work you need — contact us to explore alternatives.

Question 21

Are there fees or interest for financing?

Accepted Answer

Terms, rates, and any fees are set by the lender. Some offers may include no-interest promotions for a period. We'll share current offers when you get your estimate so you can compare options.

Frequently asked questions

Still have questions?

Frequently asked questions

General

Emergency

Pricing

Maintenance

Scheduling

Financing